Except as otherwise agreed by Zones (UK) Ltd, or its affiliate, whichever is the seller (“Seller” “we” or “us“) of hardware or software products (each, a “Product“) to a customer purchasing such Products (“Customer” or “you“), the following terms and conditions shall apply to any returns of such Products, in addition to any other terms and conditions of sale agreed by the parties.
Following these guidelines will help to avoid unnecessary delays in returns or replacement of damaged Products. If Customer does not follow these guidelines, it will be considered that the Product has been accepted.
Only unopened packaged software is returnable during the Standard Return Period. All other software is non-returnable.
Customer is responsible for all warehouse service related charges, shipping charges (originating and returning), and insurance on all return shipments unless it’s due to a Seller/supplier error.
Any deviation from the return policy outlined above will result in a delay of Customer’s refund, additional restocking fees, or refusal of Customer’s return.
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